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Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
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Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
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About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
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About Us
Customer Service
Customer Service Targets
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
We have set ourselves the following Customer Service Targets and will strive to meet them every single day:-
- You will be greeted by a named agent on the telephone.
- You will receive polite, friendly and professional service from us.
- We will provide you with up-to-date product information.
- We will not recommend a product until we have taken the time to understand your individual needs.
- If you leave us a message, your call will be returned no later than the next working day.
- We will confirm the progress of your order within 24 hours of it going live on our system.
- We will keep you informed on the progress of your order from start to finish.
- We will try to fix problems immediately. If we cannot do this, we will investigate and keep you updated.
- All of our correspondence with you (letters, emails or texts) will be straightforward and easy to understand.
- All correspondence received from you will be acknowledged or responded to within two days of receipt.
- You will be able to access your billing information online 24 hours a day.
- We will continually improve what we do and how we work with you.
- We will protect your confidential information and respect your data protection rights.
Your feedback, comments and suggestions help us to keep on getting better.
So please let us know what you think. You can contact us online via customer.care@btireland.ie or by telephone on Freephone 1904 — we will be very happy to hear from you.
