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Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
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Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
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About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
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BT Inbound Contact
Handle customer calls more effectively, increase loyalty and maximise your resources
What is BT Inbound Contact?
A total managed voice solution for contact centres, inbound calls are routed to the most suitable agent for a faster resolution of customer queries. As well as the reach and reliability of our global voice network, BT provides flexible access options, intelligent routing, embedded applications and reporting tools to enhance customer service.
Why now?
With 85 per cent of people choosing the phone as their preferred channel and 79 per cent more likely to buy from companies that are easier to contact, BT Inbound Contact is a powerful way to grow customer loyalty and achieve competitive advantage.
How do you start?
Once you are on the BT network, we will help you choose a number structure that is right for your business. You decide how much the caller pays with options that include freephone, shared cost, or premium rate. Allocate different numbers to customer locations or marketing campaigns.
The benefits of BT Inbound Contact
Loyalty
Route call from anywhere in the world to the most suitable agent or automated solution to answer queries more effectively. Faster call resolution improves the customer experience and encourages loyalty.
Control
Manage agents more efficiently through a single virtual entity that can be scaled up or down as the business requires. Better call management is guaranteed regardless of where calls originate from or where they are answered.
Global
Integrate multiple geographies in a single service. Our global network has physical nodes in over 37 countries, takes calls from more than 170 and can terminate anywhere in the world.
Value
With BT as a single supplier you have one point of contact, consolidated invoicing, greater transparency, comprehensive reporting and volume discounting for better value.
Why BT?
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Our 25 years of global experience has given us a proven track record in delivering network infrastructure.
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Our end-to-end technical capability, from the network to the desktop, enables us to integrate BT Inbound contact into any environment.
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Our in-depth expertise and global capability has made us a trusted partner to world-leading brands and blue-chip companies.
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Our guarantee of 99.998 uptime and availability gives your contact centre the network resilience it needs to build better customer relationships.
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Our scale, breadth and continuous investment in local and global networks is unrivalled.
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Our capacity to innovate lets you leverage technology to stay ahead of the game and achieve competitive advantage.
