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ICON

BT ticks all boxes for pharma company

Headquartered in Dublin with offices in 37 countries, ICON has grown over 25 years to become a world-leading Clinical Research Organisation (CRO) Multinational pharmaceutical companies rely on ICON to conduct clinical trials that lead to the development and commercialisation of new drugs, fulfilling complex regulatory requirements needed to get their products approved and reimbursed.

Nutreco

BT unifies Nutreco communications in the cloud.

BT has secured a contract with Nutreco, a global leader in animal nutrition and fish feed, for the delivery of a complete, cloud-based, unified communications and collaboration (UCC) solution.

Goethe-Institut

Goethe-Institut learns the language of worldwide communications.

The Goethe-Institut needed a network, on which its critical business apps could depend, across 98 countries. Having first tried a combination of three regional suppliers, it chose to eliminate management problems by partnering with BT as its single worldwide service provider.

Kleinwort Benson Investors

Cloud telephony ticks all boxes

The global financial services company took a cloud telephony solution from BT when it moved into new premises, saving money and simplifying administration.

Savenet Solutions

Cloud company finds perfect host with BT

Dublin-based Savenet Solutions has been providing cloud backup, disaster recovery and storage solutions since 2005.

Bosch Communication Center

International business process outsourcing company grows with a high-speed BT network

Established in 1985 as a monitoring center and provider of communication services, today Bosch Communication Center is a leading international provider of business process outsourcing services. A division of Bosch Security Systems, it employs some 5,000 associates in Europe, Asia, and South America.

TotalMobile

Solid BT partnership drives SaaS model

For over 15 years TotalMobile has been providing highly specialised mobile services to local government and the NHS in the UK. As smartphones became more ubiquitous and sophisticated, so too did TotalMobile’s applications. Nurses, for example, take case notes on patient visits, accessing photographs for a visual record of how well a wound has healed since the last call.

Marrakech

Cloud pioneer grows with BT partnership

Irish software company Marrakech was ahead of its time selling Software-as-a-Service (SaaS) before the term was even coined. By the middle of the last decade it was linking buyers and suppliers in an end-to-end process that went from procurement to invoicing through an online hub. High profile enterprise customers like Tesco, the BBC and Ardagh Group signed up for its services.

MyCloud

BT provides bedrock for new cloud business

Having identified a gap in the market for providing cloud solutions to small and medium-sized businesses, Jonathan Browne established MyCloud, a fully Irish owned company and subsidiary of Gemini Technology that began developing an Infrastructure-as-a-Service (IaaS) solution.

Bank of Ireland

Sign of the times

In a revitalised banking sector, where competition is rife and the need to differentiate greater than ever, Bank of Ireland was looking to improve the customer experience at the point where people first interact with the bank. To showcase new ideas and technologies, it focused on upgrading its branch in Dublin City University (DCU), targeting a student population that has always been a key customer demographic.

Tourism Ireland

BT is destination of choice for Tourism Ireland’s private cloud

Tourism Ireland was established under the framework of the 1998 Good Friday Agreement, jointly funded by the North and South to market the island to global tourism consumers. A decade of growth saw offices open in 13 countries, putting a strain on the IT infrastructure that was run primarily out of its Dublin headquarters. A small team of four IT people struggled to stay on top of internal IT requirements as well as its public facing websites.

Avid Technology

BT is perfect procurement partner

The leading provider of post-production software to the film, video and broadcast industry, Avid Technology runs a logistics operation out of Dublin, Ireland, serving customers and resellers throughout the EMEA (Europe Middle East and Africa) region. Central to its proposition is qualifying hardware with the performance specification to run its software. This underwent a radical chance 15 years ago when Avid made its products available for PCs as well as Apple computers.

Ingersoll Rand

BT manages pan-European move to IP telephony

Ingersoll Rand is a diversified industrial company with global operations and complex information and communication requirements. As part of its worldwide strategy to move to an IP infrastructure, the decision was taken to upgrade its telephony infrastructure from traditional TDM across Europe to one platform – IP Telephony - designed and delivered by a single service provider.

Danske Bank

Convergence drives improved efficiency, enhanced customer service and business growth

BT networked IT services help Danske Bank transform the operating model of its Irish subsidiaries to support its ‘One Group – One System’ vision.

UPMC Beacon Hospital

BT delivers critical connection.

Beacon Hospital is operated by UPMC (University of Pittsburgh Medical Centre) and one of Ireland's leading full-service hospitals. The Dublin site had an IP network that provides telephony to 900 people and data services to around 1,000 users, including patient access to the internet.

Institute of Chartered Accountants Ireland

Single solution for complex needs.

Serving the needs of 18,000 members and 5,000 students, Chartered Accountants Ireland is the largest accountancy body in the country. When it moved to a new, purpose built-HQ in Dublin, John Patton, Director of IT services, saw an opportunity to deploy a state-of-the-art IP network that could accommodate the organisation’s diverse requirements.

Emergency Call Answering Service

BT provides Ireland with “life critical” service

In 2007 the Department of Communications, Energy and Natural Resources carried out a commercial tender process to find a solution provider to build and run the country’s Emergency Call Answering Service (ECAS). The ECAS answers calls made in the Republic of Ireland to the pan-European emergency service number, 112, and to the traditional 999 number.

Elavon

A growing business partnered with BT to extend its European footprint and build a more efficient call centre network.

A global leader in delivering payment solutions, Elavon had to extend its infrastructure to bring a newly acquired credit card business into its corporate network. Call centres in Frankfurt and Warsaw needed to become part of its European footprint.

University College Hospital Galway

Voice over IP migration proves popular with employees

University College Hospital Galway (UCHG )is one of the major academic teaching hospitals in Ireland. On site, around 2,500 health service professionals had been using a telephone system made up of integrated PBX hardware that was starting to show its age.

Delta Index

Strategic partnership provides business critical infrastructure.

Delta Index, the leading share trading company in Ireland, was looking for ways to differentiate in an increasingly competitive market. To achieve its strategic goals it had developed a core trading platform to better service its customers. But to activate the new platform it needed to move from renting the trading technology out of a hosted environment in the UK to a resilient and reliable infrastructure in Ireland.

NATO

Alliance gets Ethernet agility

For NATO, information and the ability to share it efficiently and securely is crucial to 21st century operations and political decision-making. A leading edge network delivered by a trusted global service provider is essential for that, but the flexibility offered by Ethernet-based technology was sought.

Air China

Air China offers its customers local language call handling in Europe using BT Inbound Contact global

Top international airline, Air China, employs around 23,000 people and serves 70 domestic and 36 foreign cities. It is a member of the Star Alliance and engages in code sharing co-operatives with over twenty prestigious airlines worldwide.

AmicusHorizon

Avaya multimedia contact centre from BT means AmicusHorizon can cost effectively offer customers greater choice

One of the largest UK housing associations, AmicusHorizon manages over 28,000 homes across the south and south east of England including London. The company has a passion for service excellence, regularly engaging with its residents to identify opportunities for business improvement.

Swale Heating

Specialist BT knowledge helps a major independent UK gas services company capture and respond to lost incoming calls Offices worldwide

A faulty boiler may be an inconvenience for some, but for the elderly and the vulnerable it can be a genuine emergency. As the largest independent gas service, maintenance and installation company in the South of England, Swale Heating takes that issue very seriously.

Transform Sandwell

BT integrates Avaya Aura® Contact Center with Verint Impact 360 and Siebel CRM to create a virtual solution for Transform Sandwell

A thriving, sustainable, optimistic and forward-looking community – that’s where Sandwell Council aims to be in 2020. Powering that journey is one of the UK’s most exciting regeneration programmes, with well over £1 billion of inward investment. It’s a significant undertaking. Nearly 300,000 citizens give Sandwell the fourth highest population density of 34 districts in the West Midlands.

High Street TV

One-stop-shop seals the deal for multi-channel retailer.

High Street TV is a multi-channel retailer that specialises in sourcing and supplying the latest innovative products from around the world. Its product range, which includes health and fitness, personal care, homeware, and DIY items, is available through many well-known high street retailers, as well as via 84 media channels, including SKY channel 648 and Freesat channel 821.