- Home
-
Products & Services
Voice Services
Customer Contact Management
- BT Cloud Contact
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
Unified Communications & Collaboration
Network Services
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Case Studies
-
Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
-
Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
-
About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
-
Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
- BT Blog
- BT Ireland Wholesale


Executive summary
BT networked IT services help Danske Bank transform the operating model of its Irish subsidiaries to support its ‘One Group – One System’ vision.
When the Danske Bank Group acquired Northern Bank and National Irish Bank from the National Australia Group in 2005 it immediately started planning for the migration of IT services. Rather than attempting to integrate an organisations’ existing systems, Danske Bank has a policy of migration to a common platform of systems and processes to support its “One Group – One System” model. BT was selected to provide a range of networked IT services to enable the transformation.
BT’s managed global multi-protocol label switching (MPLS) network delivered the wide area bandwidth necessary to support Danske Bank’s centralised applications as well as providing a platform for voice and data convergence. Branch LANs were upgraded to support IP Telephony. Resilient PSTN gateway services, mobile services, and BT MeetMe for audio conferencing were other elements of the BT solution. BT also provided laptop PCs and broadband connectivity to employees’ homes together with IT helpdesk services to support an IT literacy programme.
The new BT infrastructure initially ran in parallel with the legacy network until migration was complete. The BT solution has helped Danske Bank transform its IT infrastructure, break down cultural differences, and upskill its people to support the company’s centrally hosted application model. Service to customers is improving and productivity gains – from the increased efficiency of Danske Bank’s IT systems and applications – have enabled staff to be freed up from administrative tasks to pursue new business growth opportunities.
Marketplace
The Danske Bank Group focuses on using state-of-the-art technology to conduct conventional banking business in the northern European markets. It is the largest bank in Denmark and a leading player in the Scandinavian financial markets. The Group – which includes Danske Bank, BG Bank, Realkredit Danmark, and Danica Pension – offers a wide range of financial services including insurance, mortgage finance, asset management, brokerage, real estate and leasing services.
Danske Bank has an extensive branch network in Denmark, Norway, and Sweden together with branches in London, Hamburg, Helsinki, and Warsaw. Its 2005 acquisition of Northern Bank in Northern Ireland and National Irish Bank in the Republic of Ireland from the National Australia Group extended that reach. Collectively the Group serves a significant share of the corporate, public, and institutional sectors and 3.5 million retail customers. Some 1.2 million of those customers use the bank’s online services. Business opportunity
The Danske Bank Group focuses on using state-of-the-art technology to conduct The Danske Bank Group has a strong focus on IT and operates a uniform business model, incorporating centrally hosted applications serving all parts of the group. When the bank acquired Northern Bank and National Irish Bank it immediately started planning for the migration of IT services. Tom Søderholm, First Vice President and Head of Technology Management at Danske Bank Group, explains:
Danske Bank regularly makes acquisitions but, rather than attempting to integrate a new organisation’s existing systems, we have a policy of migration to a common platform of systems and processes that serves the whole company.”
Under this so called “One Group – One System” model, the Bank set a schedule of Easter 2006 for the change and needed to build the networked IT services infrastructure to support the migration plan. A high bandwidth infrastructure was required to interconnect Danske Bank’s 95 branches in Northern Ireland and 59 branches in the Republic of Ireland and link them with the Group’s headquarters and dual data centres in Copenhagen.
Tom Søderholm continues:
We concluded that BT offered the best solution. Failure to deliver was not an option and BT gave us the confidence we needed. It has a stable organisation, an ability to provide competitively priced services where we need them, and a strong association with Irish banks. Furthermore, it understood existing infrastructures and could advise us on potential issues.”
Solution
Danske Bank placed the contract with BT in October 2005, with the majority of services required by the end of the year. For the wide area network (WAN) BT’s global multi- protocol label switching (MPLS) network was chosen. This supports any-to-any connectivity between Danske Bank sites and, as well as delivering the bandwidth necessary to support centralised applications, it provides the platform to enable wide area convergence of voice and data.
Danske Bank selected a Nortel CS1000- based IP Telephony solution, which would route calls over the BT MPLS network, to a large extent bypassing expensive public switched telephone network (PSTN) services. To enable that, end-to-end Quality of Service (QoS) functionality was required, and BT was also engaged to upgrade the local area network (LAN) infrastructures in each of the Irish branches.
BT created the Bank’s gateway to the PSTN through a centralised numbering plan, focused on Dublin and Belfast and supported by a range on non-geographic numbers to deliver selected local services. To enable flexible working BT provided around 800 mobile phones for Danske Bank people in Ireland as well as 200 BT MeetMe audio conferencing accounts.
Service delivery commenced almost immediately. Tom Søderholm comments:
In Northern Ireland just about every service was delivered on time but in some parts of the Republic, where BT had to rely on another service provider for local access, we experienced some delays. Our bandwidth demands were greater than the service provider was equipped to support and BT worked very hard during January and February 2006 to make sure we had service to support the migration. We recognised early on that the IT skills of many people in our Irish subsidiaries needed improvement to support our IT-model. We decided to offer each of our employees a laptop PC with internet access in their homes, free for a year. All we asked in return was for people to undertake an e-learning training programme in their own time.”
Tom Søderholm, Head of Technology Management at Danske Bank Group.
More than 95 per cent of company employees took up the offer and BT supported this landmark IT literacy programme with the build and fully managed delivery of 3,100 laptop computers and printers, together with installation of broadband (or exceptionally dial-up internet) services in employees homes, enabled through a wireless router. After delivery Danske Bank employees could turn to a central BT helpdesk for assistance with hardware or software application problems or broadband services.
Results
The new BT infrastructure initially ran in parallel with the legacy network until migration was successfully completed, as scheduled, over the 2006 Easter period. The BT solution has helped Danske Bank transform its IT infrastructure, break down cultural differences, and upskill its people to support the company’s centrally hosted operating model.
The convergence of voice and data in the WAN and the implementation of IP Telephony means that the incremental costs of internal telephone calls has been all but eliminated – voice services now being carried over the MPLS network at no additional charge. National and international call charges have also reduced with the opportunity for least cost routing over the WAN with local break out to the PSTN. Service to customers is improving and productivity gains as a result of the increased efficiency of Danske Bank’s IT systems and applications have enabled staff to be freed up from administrative tasks to pursue new business growth opportunities.
This is already paying dividends. The launch of new banking packages – supported by the migration to the Danske Bank IT platform – is attracting new customers and helping to grow market share. During calendar year 2006, this has contributed to 32 per cent revenue growth in the Republic of Ireland, and 20 per cent in Northern Ireland.
Tom Søderholm sums up:
We have found BT to be very professional and customerfocused. Our relationship has developed with a strong spirit of partnership and we have regular dialogues to share ideas, opportunities and possibilities with each other.
05 acquisition of Northern Bank in Northern Ireland and National Irish Bank in the Republic of Ireland from the National Australia Group extended that reach. Collectively the Group serves a significant share of the corporate, public, and institutional sectors and 3.5 million retail customers. Some 1.2 million of those customers use the bank’s online services.