- Home
-
Products & Services
Voice Services
Customer Contact Management
- BT Cloud Contact
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
Unified Communications & Collaboration
Network Services
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Case Studies
-
Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
-
Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
-
About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
-
Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
- BT Blog
- BT Ireland Wholesale


Challenge
Headquartered in Dublin, with sales offices in New York, Boston and San Francisco, Kleinwort Benson Investors (KBI) is a global financial services company that has been managing assets for institutional clients for over 30 years. With over 80 employees in Ireland, the firm had outgrown its Dublin offices and was a planning a move to a new location in the Irish Financial Services Centre.
The move presented an opportunity to upgrade an ageing telephone system and take advantage of advances in communications. “We had an in-house PBX which was ten years old. It was very old equipment so we took the decision to leave it where it was,” said John Riordan, Network Manager at KBI. “We had to decide whether to get an in-house PBX or venture out onto the cloud.”
The advantage of the hosted model is that companies subscribe to telephony-as-a-service, turning a capital expense into an operational cost. No more hardware investment, maintenance or management; the cloud provider takes care of everything, enabling the client company to focus on core business. KBI weighed up the benefits and decided to go the cloud route. A good experience with BT, which had supported the firm’s old PBX and provided network services, persuaded KBI that it had found the right provider. It was timely because BT had just launched its Cloud Contact product, a contact centre solution that can also be used as a full-featured PBX.
KBI uses voice recording and fax-to-desktop functionality that would have required multiple providers and added significant costs if it had gone for an on-site PBX. “The support charges for all the different pieces would have worked out far more expensive on-premise than going to the cloud with BT, where everything is provided under one umbrella,” explained Riordan.
The Solution
BT Cloud Contact gives organisations a highly scalable communications platform that delivers telephony and other features back to clients as a service.
Hosted in BT’s data centre, it ticks boxes for KBI by relieving the burden of having to manage and maintain an on-site PBX, while guaranteeing the levels of security and compliance a financial services company needs around storing and recording phone calls, fax-to-desktop functionality, and a duty of care to ensure that communications are always available and opitimised.
All of these requirements are fulfilled by BT Cloud Contact. It also provides features that are important to the firm: intelligent call routing; call recording and storage.
KBI also uses BT IP Connect from BT, a Virtual Private Network that provides the performance, reliability, and security of a leased-line network with any-to-any scalability and enables telephony to be prioritised as a business critical application. With its previous provider, connectivity was confined to a broadband link which gave the firm limited bandwidth and security guarantees.
The decision taken, the migration began. Switching out a PBX service is never easy but Riordan was pleased with the way BT managed the transition. “We raised issues as they came up and BT was on them straight away. There is nothing that I could fault,” he said.
Results
As well as fulfilling the business criteria and relieving the inhouse IT function of managing a PBX, BT Cloud Contact typically delivers a 25-30 per cent cost saving over the old PBX. “And that’s not including call costs, that’s just looking at the annual subscription charge,” said Riordan.
The IP-based phone system is also easier to administer when it comes to adds, moves and changes. A couple of times a year there might be a requirement to move someone’s phone to a different desk. “We can actually administrate it ourselves now, as opposed to having to ring somebody up and asking them to change a name on an extension. It’s quick and simple for us to do,” he said.
Another benefit of the cloud PBX is that it removes the risk of the telephone system going down. With its old PBX, a disaster recovery plan was in place to port numbers to another site if there was a problem. Now, because it sits in the cloud, it’s not an issue. “It really doesn’t matter where you are,” said Riordan. “You have your phone, you plug it in, and you’re up and running.”
Value
KBI has invested in a BT solution that can facilitate further expansion while allowing the business to concentrate on generating revenue rather than worrying about technology. A classic example of how the cloud adds value, it also demonstrates that even the PBX, a stalwart piece of kit owned by almost every business, can be moved and made more agile.
Core Services
- BT IP Connect
- BT Cloud Contact
- BT Connect Optimisation