- Home
-
Products & Services
Voice Services
Customer Contact Management
- BT Cloud Contact
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
Unified Communications & Collaboration
Network Services
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Case Studies
-
Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
-
Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
-
About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
-
Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
- BT Blog
- BT Ireland Wholesale
News
Crossgar phone box is first in Northern Ireland to be transformed into potential life saver.
March 14th 2013
A BT phone kiosk in Crossgar, County Down has become the first in Northern Ireland to be transformed into a potential life saver - thanks to an initiative by BT, the British Red Cross, Down District Council and the local community.
BT is installing an Automated External Defibrillator (AED), which can diagnose and treat life threatening cardiac arrhythmias which lead to cardiac arrest, in one of the BT phone boxes situated at the junction of Station Road and Downpatrick Street Crossgar. It is the first BT Payphone in Northern Ireland to be fitted with the lifesaving equipment.
Available to the public 24 hours a day, seven days a week, the defibrillator is housed in the kiosk in a high-visibility, green, vandal-resistant, heated cabinet. It can be opened under instruction from the Northern Ireland Ambulance Service by calling 999.
The original idea of using a BT phone box to house a defibrillator came from a collaboration between the Queen’s University Medical Faculty, Dr. Nigel Hart from the local Crossgar GP surgery and the British Red Cross.
Two medical students from Queen’s also conducted a community research project to establish local appetite for the project. The local community raised £4,000 to fund it and around 100 local residents and business people took part in community first aid courses organised by the Red Cross.
The kiosk was originally bought by Down District Council for £1 as part of BT’s Adopt a Kiosk scheme as it was no longer needed as a working payphone in the area.
Dr Nigel Hart said: “Apart from benefiting our own local community we have a lot of visitors to the village. A defibrillator in the centre of the town will be a real asset and could help save lives in the future.”
Paula Powell, Community Based First Aid Manager for the Red Cross, said:
We would encourage other towns and villages in Northern Ireland to think about their own resilience. They may already have defibrillators in the community, but do enough people know how to access and use them? This is an innovative way to enable 24/7 access to an AED and most importantly of all, to have the local community fully involved and first aid trained.”
Down District Council Chairperson, Cllr Mickey Coogan said:
Down District Council is delighted to support BT’s Adopt a Kiosk scheme. I would like to extend my sincerest gratitude to BT and everyone else whose work has resulted in this fantastic new use for the former phone box. I am very pleased that Crossgar’s kiosk is the first in the region to be adopted and I know the residents are most appreciative.
Up to 200,000 people a year in the UK suffer from a sudden heart attack, making it one of the UK’s largest killers. The faster a victim gets medical help, the better the chances of survival. The availability of a defibrillator greatly increases the chances of surviving an attack. With CPR (cardiopulmonary resuscitation) alone, the survival rate is around five per cent, but defibrillation and CPR increases the chance to up to 50 per cent.
BT’s Adopt a Kiosk scheme has captured the imagination of many people since it was introduced in 2008. Apart from the defibrillator kiosks, boxes in GB have been turned into art galleries, public libraries, exhibitions and information centres, and even the villagers of Ambridge in BBC Radio 4’s long-running drama, The Archers, have adopted their kiosk.
Conal Duffy, BT’s Consumer director in Northern Ireland, said:
The most fantastic thing about setting up the Adopt a Kiosk scheme in Northern Ireland is how easy it is for communities to get involved and it’s gratifying to see rarely used boxes given a new lease of life. Over the years, many people have said that their local phone box was a lifeline. Now that most people have access to a phone at home or a mobile that’s no longer true, but a kiosk fitted with defibrillator is a genuine asset to a community and could be real life savers in the future.”