- Home
-
Products & Services
Voice Services
Customer Contact Management
- BT Cloud Contact
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
Unified Communications & Collaboration
Network Services
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Case Studies
-
Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
-
Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
-
About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
-
Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
- BT Blog
- BT Ireland Wholesale
News
Utilities launch winter readiness campaign
December 5th 2013
Senior executives from Northern Ireland’s main utility companies have met with Stormont Ministers to update them on the annual joint campaign to prepare for any potential disruption caused by extreme weather.

Over the last number of years BT, Northern Ireland Electricity (NIE), NI Water and Phoenix Natural Gas have been working together regularly to identify ways in which the companies could provide mutual support and aid during periods of severe weather or other unforeseen situations.
Regional Development Minister Danny Kennedy said: “Everyone needs to be prepared for winter.
“I am confident that this campaign will help minimise any disruption of services for customers, particularly in an emergency situation or in conditions of extreme weather.
“The support our utility companies provide to all of us is vital and I commend them for proactively working together to share their knowledge and resources”
Speaking after the high-level Ministerial briefing at NI Water’s Control room at Belfast Wastewater Treatment Works, BT director, Alex Crossan said:
The severe snow earlier this year allowed us to test the mutual aid protocols we had put in place. We were able to borrow additional lifting equipment and trained operators from our colleagues in NIE to help us repair the telecoms network. All utilities need to respond quickly and sometimes when severe weather hits we need help to provide the fastest possible response for our customers.”
Peter Dixon from Phoenix Natural Gas explained:
Although all of our companies require specialist skills to repair our networks, following an operational audit we identified a number of areas where we could work together for the mutual benefit of consumers. In particular we have looked at shared resources such as people, equipment, transportation vehicles or access to buildings.”
Experts believe that extreme weather across the UK and Ireland is becoming more commonplace and local government has commended the utility companies for working together in such instances if appropriate.