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Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
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Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
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Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
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Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
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How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
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BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
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Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
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Sustainability offers significant opportunities for both your organisation and the environment.
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You can never eliminate risk entirely. It has always been part of doing business.
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Efficiency improvements usually take place at a department or line of business level
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About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
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BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
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Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
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BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
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This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
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Seamlessly blend inbound and outbound calls
BT Cloud Contact call blending software allows agents to be inbound, outbound, or blended within the one concurrent user license. Using dynamic, real-time call by call blending, we will maximise inbound service levels and outbound list penetration, ensuring that agent productivity and talk times are at an all time high. You will see huge gains in productivity, improved key performance indicators and increased customer satisfaction.
Prioritise inbound and minimise idle time
There is no point generating outbound demand (at a cost) when you have latent demand pending. BT Cloud Contact prioritises the delivery of inbound customer calls and then fills the gaps with outbound calls.
It makes financial sense!
The average inbound agent spends up to 65 minutes per day idle and waiting for calls. Putting this idle time to work in a centre with only 20 agents would add back 455 hours per month of available paid resource time that is wasted today. Put another way, the call centre would need to employ the equivalent of 3 ¼ more full time equivalent staff to add the equivalent hours to the team.
Automated blending frees up management time
Traditional contact centre call blending required expensive integration between dialler and ACD systems, managed by a team of dialler specialists. BT Cloud Contact is a single platform that cost effectively and transparently automates the whole process, freeing up managers to deal with business critical tasks whilst it monitors and manages the call queues to meet the goals you set.
Differentiate your business
BT Cloud Contact blended dialling will help you stand out from the competition by pro-actively automatically following up on any abandoned inbound calls. It will allow you to use otherwise dead time to carry out customer satisfaction calls, surveys, upsell/cross-sell calls which will serve to increase the value customers perceive in the relationship that they have with your company.
