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Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
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Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
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About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
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Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
- BT Blog
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BT Cloud Contact
Contact centre reimagined!
Imagine the power of fully blended agents proactively reaching out to your customers. Imagine those agents distributed around the office, the country or the world, working together with a common purpose. Don’t dream about it any longer - it could be your reality in a matter of weeks.
Inbound Contact Centre Solutions
Our intelligent call routing connects the most appropriate member of your team to your customers dynamically, driving down call handling times and providing customers with a great experience. As well as getting the right call to the right agent, it is essential to make the calls as easy as possible for agents to handle. Our advanced scripting tools allow you to take call handling to the next level and our real-time contact centre dashboards allow you to stay in control.
Outbound Contact Centre Solutions
Boost productivity, sales and collections using blended preview, progressive and predictive dialling to proactively engage prospects and customers. Our next generation dialling algorithm say goodbye to legacy methods and introduces artificial intelligence techniques that simulate and fine tune, and create the best possible scenarios for optimal outbound dialling, automatically adjusting your campaign parameters for the best productivity. Our technology weeds out bad numbers, switched off phones without making calls. Our cloud is smart enough to get you connected and talking up to 40% more than the legacy players.
Call Blending Software
Our call blending software allows agents to be inbound, outbound, or blended on a single concurrent license. Using dynamic, real-time call by call blending, we will maximise inbound service levels and outbound list penetration, ensuring that agent productivity and talk times are at an all-time high. You will see huge gains in productivity, improved key performance indicators and increased customer satisfaction.
Multi-Channel
Customers who start trying to resolve their problems on email will often take to social media or escalate to a phone call if not satisfied. Without a single integrated view of all channels, agents struggle to keep up and customers have to repeat themselves. With our integrated approach all the interactions are displayed in a single screen so your agents can support the customer to a successful conclusion, quickly and efficiently and without delay.
Management Apps
Contact centre managers need to have their finger quite literally on the pulse of the business. Visibility and accessibility of realtime and historical performance metrics are key to the successful operation of customer contact operations. We provide a suite of real-time and historical reporting tools that enable managers to respond to rapid changes in demand. We help you balance and blend demand across call directions and media types and to manage and understand how campaigns, queues, IVR, scripts, lists, departments, teams and individuals are all performing.
