Patent pending technology weeds out bad numbers, switched off phones and customers who are overseas without making a single call. Our cloud is smart enough to get you connected and talking up to 40% more than the legacy players.

Personalise and see your connect rates soar

We can send different outbound numbers on a per call basis. In our Cloud, agents have their own personal direct dial number to build client relationships without losing campaign productivity. We can send a number that’s local to the people you are calling, or if they are mobile phones, send a mobile number to increase answer rates and reduce the cost for customers callbacks.

BT Cloud Contact lets you introduce virtual agents to work instead or alongside your team. BT Cloud Contact can offer your customers policy renewal deals, payment reminders and take credit card payments using multi-lingual text to speech. At a single keypress connect to a human agent at any time. Download our Datasheet on Robotic Agent.

You’re more likely to connect and to sell if you warm up your customers to the proposition using SMS campaigns. We’ll automatically call people who don’t respond and can send final contact messages to those who never answer, triggering up to 30% response rates.

Our open XML based APIs and pre-integrated off the shelf bundles for major CRM’s like Salesforce.com and Microsoft Dynamics make it easy and quick to get up and running. Load data from multiple systems in a snap using a range of technologies that will dovetail with your systems.

We’ll update you every step of the way

Information is the life blood of the contact centre. Our real-time call centre dashboards allow you to stay in control whilst historical reporting delivered by scheduled email or live on your PC allow insightful analytics to make the right decisions for your business.