Being forewarned is forearmed - With our powerful reporting and real-time dashboards, we’ll alert you (wherever you are) to emerging situations before they affect customer satisfaction or team productivity, keeping your contact centre at maximum efficiency. Drill down to individual performance or zoom out to department or company level.

Rather than the legacy “pay and pray” approach to buying contact centre locked to a specific location, choosing BT Cloud Contact you commit to your normal number of concurrently logged in team members (regardless of location) and can flex up on demand to up to twice as many people without any prior notice. With our cloud call centre you say goodbye to expensive upgrades, maintenance contracts and instead work with us to innovate new ideas and features through our product improvement process and quarterly release cycle.

The Smartphone iPad customer generation expect service on their terms. With BT Cloud Contact  we make sense of the plethora of different media in today’s connected world, bringing them all together in one place, so nothing falls through the cracks and every customer gets a joined up response, regardless of whether they post, tweet, chat, email, fax or even just call!

Bring together the market leading CRM and our Cloud Contact Centre with a free pre-integrated plug-in that can be up and running in a couple of hours, ensuring every transaction is logged in the CRM and recordings of every prior contact are just a click away in the customer record itself. Download our Salesforce Datasheet.

BT Cloud Contact is a highly resilient platform. Not only that, we’re smarter too – with unique and patent pending features like Mobile Screening, Local Number presentation and Mobile Number presentation, we help you increase contact rates, build better and more personal relationships and drive revenues.

Our customers know compliance is vital to business, but it’s something they don’t have to worry about, as we take on the heavy lifting to ensure that the ever increasing burden of corporate regulation and red tape is met and exceeded, allowing them to focus on the core of the matter, the customer experience. Whatever legislation affects your operation, be it Data Protection, Credit Card (PCI Compliance), Financial Services (FCA/FSA), Sarbanes Oxley/SEC, OFT, DNC, DMA, FCC, we’ve got it covered.

We support a large base of users who provide us with many product improvement suggestions each quarter. Their ideas (and soon yours we hope), are what help make our products more relevant and drive up your profitability. Our first customer is still a customer because, however much business may change, we continue working together to ensure our platforms deliver ever more competitive advantage to our users.

Our drag and drop scripting tool can support your call flows, providing knowledge base, objection handling, back office system integration and call handling guides to your team members, as well as taking secure compliant payments. Enhance your existing applications or front end multiple back office systems through our single agent interface to speed customer enquiry resolution and order capture.

With more than 400 features, our BT Cloud Contact Centre has the flexibility to deliver diverse call flows for customer acquisition, service, retention and collections, with the workflow management tools and forecasting capabilities to deliver great service at lower cost point. Our friendly management web application allows customers to quickly create new contact workflows and setup new services in minutes.