Customer Relationship management

What Communications for Business should be


BT Cloud Voice is a cloud PBX that is a complete communications solution for business delivering all of the standard telephony features that you are accustomed to plus a whole lot more. Built on an industry leading Cloud Communications platform. BT Cloud Voice delivers a powerful, reliable, jargon free communications solution which will put your business ahead of the competition, and often also reduce your overall communications spend.

Running from multiple geographically resilient data centres, BT Cloud Voice ensures your business can weather whatever life throws at it, so your customer communications won’t get interrupted by floods, fire or adverse weather, as you can take and make calls from anywhere.



Easy to use and manage

Using a secure web connection, BT Cloud Voice can be managed from anywhere. It’s easy to create new users, set up routing plans, configure voice services and a whole lot more. We provide a user portal so your users can also manage some of their own call settings themselves if you like, including dual ringing which will ring their cell phone at the same time as their office IP phone so they never miss an important call. In addition to their desk phone, your people can be equipped with PC or Mac softphones, IP phones for their home office and run video enabled clients on their Smartphone or Tablet. All these devices can share one monthly extension rental to ensure maximum flexibility, efficiency and availability to your clients.

 

No more complexity

When you migrate to Cloud Voice, you will say goodbye to the complexity and cost of the legacy telecoms world e.g. expensive PBX maintenance contracts and software/hardware upgrade charges. Instead, after a one-time connection cost per extension, you pay a fixed monthly rental per voice or fax user. Simple, refreshing and usually a lot cheaper too!

 

Ready for E-business

Cloud Voice ships with instant messaging and presence capabilities that will provide the ability to enhance communication between your team, regardless of their location or access device. It supports desk to desk video calling and every user is equipped with their own personal conference bridge to facilitate dial in conferencing with prospects, suppliers or internal teams to facilitate business at web speed.

 

A pay as you go service

Cloud Voice is aggressively priced to save you money, requiring little or no capital investment. We even let you reuse IP Phones from other legacy systems that you may be retiring so you can avoid buying new “plastic” on the desk. Bring your own device (BYOD) is open to any SIP compatible devices, though some features and functions may not be available on some devices and customers take responsibility for the provisioning and management of their own devices. BT can also take on management of your existing devices for a small monthly fee per device, or provide new devices which come managed for life.

Flexibility you only dreamt about before

With Cloud Voice you can take you numbers with you wherever you go, so if you move office, the numbers go too, wherever that move is to. We can also provide local numbers in more than 200 areas in the UK and the USA giving you unparalleled opportunity to offer local service to your customers, wherever they are. On our network, calls between your users are free, regardless if they are sitting in the same office or working in a coffee shop halfway across the world.

 

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