- Home
-
Products & Services
Voice Services
Customer Contact Management
- BT Cloud Contact
- BT Onsite Contact
- BT Optimise Contact
- BT Onsite Contact Avaya
- BT Onsite Contact Cisco
- BT Onsite Contact Genesys
- BT Auto Contact
Unified Communications & Collaboration
Network Services
- BT Internet Connect
- BT IP Connect Global
- BT IP Connect Ireland
- BT Connect Applications
- BT Ethernet Connect
Case Studies
-
Solutions
Solutions
Whatever your business challenges, wherever you are, BT Ireland can tailor solutions to meet your business needs. What type of business are you?
Global Enterprise
Operating globally presents as many challenges as opportunities. BT understands what these challenges are and how to overcome them.
Multiple sites in Ireland and the UK
Spread across Ireland and the UK, business faces many challenges to keep sites connected and people on top of everything that’s going on.
Single location
Business can thrive, even in tough times but your cost base must be carefully managed. BT communication solutions are just what’s needed.
-
Business Needs
Business Needs
How can you build a sustainable organisation? Communicate effectively? Create a customer focused organisation? Create a secure and risk resilient organisation? Increase efficiency? BT have the answers to these questions and more.
How can I free up my IT resources, save money and improve service?
BT Compute offers dedicated and expert data centre services delivered from our state-of-the-art centres in Dublin and Belfast.
BT Cloud Contact Centre – Changing the Customer conversation
Social media and mobile devices are fundamentally remapping the relationship between companies and their customers.
How do I join the BYOD revolution securely?
Embrace the benefits of Bring Your Own Device with the right networking infrastructure from BT and Cisco.
How can I build a sustainable organisation?
Sustainability offers significant opportunities for both your organisation and the environment.
How can I create a secure and risk resilient organisation?
You can never eliminate risk entirely. It has always been part of doing business.
How can I increase efficiency across my business?
Efficiency improvements usually take place at a department or line of business level
-
About Us
About Us
To our customers we are unique — no other company has the scope, reach and capability that can help their business succeed. We provide business and government organisations the full scope of all their communications and IT services securely and efficiently.
BT Group
BT is one of the world's leading providers of communications solutions and services operating in more than 170 countries.
BT in Ireland
BT operates across Northern Ireland and the Republic of Ireland as an all island operation, headquartered in Belfast and Dublin, and employing close to 3,000 people.
Our Network
BT believes that the future of communications depends on continuous infrastructure development as well as using the most innovative and sophisticated technology.
Quality Certification
Quality is inherent in the way BT Ireland does business and how we manage our processes and our people.
Social & Environment Responsibility
BT Ireland recognises that in our day-to-day operations, we as a business inevitably impact on the environment in a number of ways.
Disability Services
This guide is the result of telecoms industry co-operation to help and inform telecoms users with disabilities what different telecoms companies offer.
Customer Service
BT is totally committed to providing you with the best possible customer service, whether you are dealing with us over the phone, by post, or online.
-
Media Centre
Media Centre
From the latest BT press releases to the local news in your area.
- BT Blog
- BT Ireland Wholesale
Unified Communications enables unified high performing teams
Bringing together voice, instant messaging, voicemail, video and presence in one smooth integrated unified comms solution enables business to scale to new heights. BT’s Cloud Voice solution simply and easily enables desktop tools that enhance communication and collaboration and enable your team to be productive and more efficient.
Presence
Possibly the most powerful component of the Unified Communications revolution, Presence enables your team to see at a glance the status of their colleagues, and open up instant messaging chat or voice calls with them with one click. Presence automatically knows when a user comes on to the network and monitors and updates their phone status so you can see who’s on the phone, in meetings, available or busy. Users can configure alerts when close team members sign in or out and become available to talk to.
Instant Messaging
BT Cloud Voice IM delivers rich user to user instant messaging using either our free client for PC, Mac or Linux, or using your Video softphone (if installed). Customers can also use their own preferred IM apps to connect as our service supports the XMPP open standard for Instant messaging.
Ad-hoc Chat Conferencing
Instant messaging users can create ad-hoc chat conferences inviting multiple colleagues to the conference to contribute.
Chat Federation
Optionally customers can enable federation between their private chat platform hosted on BT Cloud Voice and other companies, such as customers or partners. This integration, known as Chat Federation, is available on request to organisations using Microsoft Lync and Cisco Jabber chat environments.
Smart Phone/Tablet Clients
Using the BT Cloud Voice clients for Apple iPhone, Android Mobile and iPad/Android tablets, users can still be available via presence on their mobile and answer questions and interact with colleagues on the fly.
Offline Messaging - Store and Forward
When users are not online our Unified Communications tool will automatically store any messages sent to them and forward them when they log back in, meaning that if someone drops off the network for a few minutes because their laptop runs out of power, no messages are ever lost.
Microsoft Lync Connectivity
If your organisation has already deployed Microsoft Lync on premise then our BT Cloud Voice can integrate to that existing platform and provide powerful inbound and outbound calling call recording using a SIP trunk. Our presence connector can update Lync with “on the phone” information so BT Cloud Voice and Lync work well as a fully integrated presence solution.
